FAQ
Frequently Asked Questions (FAQ) | Ceylon Brilliance Co.
1. Orders & Payments
Q: How can I place an order?
A: You can place an order directly through our website by selecting your desired jewelry piece and proceeding to checkout. For custom designs, contact us at ceylonbrillianceco@gmail.com.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and secure bank transfers.
Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 24 hours of purchase. Custom-made jewelry orders cannot be canceled once production has begun.
2. Shipping & Delivery
Q: Do you offer worldwide shipping?
A: Yes! We ship worldwide using trusted courier services. Shipping fees vary based on location.
Q: How long does shipping take?
A: Delivery time depends on your location and whether the item is in stock or custom-made. Standard orders typically ship within 3-7 business days, while custom pieces may take 2-4 weeks.
Q: Will I have to pay customs fees?
A: International orders may be subject to customs duties and taxes, which are the buyer’s responsibility.
3. Jewelry & Customization
Q: Do you offer custom jewelry?
A: Yes! We specialize in bespoke jewelry, including engagement rings and wedding bands. Contact us to discuss your design.
Q: What materials do you use?
A: We use high-quality natural and lab-grown diamonds, sapphires, moissanites, and precious metals like gold and platinum.
Q: Are your diamonds and gemstones certified?
A: Yes! Our diamonds and gemstones come with GIA, IGI, or GIC certifications for authenticity.
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unworn, non-custom jewelry within 14 days of delivery. Custom and engraved pieces are non-refundable.
Q: How do I start a return?
A: Contact us at ceylonbrillianceco@gmail.com with your order details to initiate the return process.
5. Ring Sizing & Resizing
Q: How do I find my ring size?
A: Check our Ring Size Chart for measurements, or visit a local jeweler for an accurate size.
Q: Do you offer resizing services?
A: Yes! We offer one free resizing for rings within 30 days of purchase (excluding eternity bands). Additional resizing may incur a fee.
6. Care & Maintenance
Q: How do I take care of my jewelry?
A: Store your jewelry in a soft pouch, avoid harsh chemicals, and clean it regularly with a soft cloth and mild soap.
Q: Do you offer jewelry cleaning services?
A: Yes! Contact us for professional cleaning and maintenance services.
7. Contact Us
Still have questions? We're happy to help!
📧 Email: ceylonbrillianceco@gmail.com
📞 Phone: +94 74 012 2097