Shipping Policy

Last Updated: 29/02/2025

At Ceylon Brilliance Co., we are committed to delivering your jewelry safely and efficiently. Please review our shipping policy below for details on processing times, delivery options, and international shipping.

1. Processing Time

• All orders are processed within 3 business days (excluding weekends and holidays).
• Custom and made-to-order jewelry may require additional processing time, typically 3-4 weeks, depending on the complexity of the design.
• Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

• Shipping costs are calculated at checkout based on the destination and selected shipping method.

3. International Shipping

• We ship worldwide to most countries. International shipping rates vary based on location.
• Customs duties, taxes, and import fees are not included in the product price and are the responsibility of the customer. Please check with your local customs office for more details.
• Some countries may have restrictions on importing jewelry or precious metals. Please verify before placing an order.

4. Order Tracking

• Once your order has shipped, you will receive an email with tracking information.
• Please allow 24-48 hours for tracking updates to appear in the carrier’s system.

5. Lost, Stolen, or Delayed Shipments

• We are not responsible for delays caused by customs, natural disasters, or carrier issues.
• If your package is lost or stolen after delivery, please contact the shipping carrier to file a claim.
• If your package is delayed beyond the estimated timeframe, please reach out to us at admin@ceylonbrillianceco.com, and we will assist you in tracking your order.

6. Address & Shipping Information

• Please ensure your shipping address is correct before placing an order. We are not responsible for lost shipments due to incorrect addresses.
• If an order is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the package.

7. Shipping Insurance

• We offer shipping insurance for high-value items. If you would like to insure your order, please contact us before checkout.

8. Changes & Cancellations

• If you need to modify or cancel your order, please contact us within 24 hours of placing the order. Once processing begins, changes may not be possible.

9. Contact Us

For any questions or shipping inquiries, please contact us at:
📧 admin@ceylonbrillianceco.com
📞 +94 740122097

Thank you for shopping with Ceylon Brilliance Co.! 💎✨